Frequently asked questions

After you contact Swanson Tech Solutions, Cody sends the attended Splashtop SOS instructions. You run the app, share the nine-digit code shown on screen, watch the work, and disconnect or close the app when finished. See the complete safety process.

Yes. Sessions are end-to-end encrypted, require a one-time code that only you can share, and are short-lived. I have no standing access to your computer outside the session.

Then you don't pay. Simple as that. If the fix needs hardware I can't replace remotely, I'll tell you exactly what to do next at no extra charge.

I'm remote-first, which is faster and cheaper for almost every issue. On-site visits are available by request in the St. Paul, NE area when a job genuinely needs hands on the hardware.

Slow PCs and Macs, virus and malware removal, Wi-Fi and networking, printer issues, software setup (Microsoft 365, QuickBooks, Adobe, email, password managers, backups), and small-business network help. If you're not sure, just ask.

Yes. The preview is a way to see the idea before committing to a full website. There is no upfront payment and no pressure to move forward.

If the preview looks useful for your business, we can turn it into a full custom website for the same $500 flat price listed on the site.

Yes. $500 covers design, build, and launch of a custom static website (up to 10 pages). The only ongoing cost is your domain name (about $10/year). You own the code and can take it anywhere.

Up to 10 pages — typically Home, Services, About, Gallery, Contact, and other simple business pages. It's mobile-first, SEO-ready, and integrates with your Google Business Profile.

Most small-business sites get a private preview link in a few hours to 1 day after kickoff. You can request changes before launch.

I'll walk you through on how to setup a domain with Cloudflare (reputable website hoster) and purchasing a domain. After that you will send me an invite link to my email, so I can access it for future updates/maintenance. But you still own your domain and all of the code -- No monthly fee.

Often yes. Send me a link and a quick description of what you need — I'll let you know upfront whether I can help and roughly how long it should take. Edits are billed at the same $75 / first-hour rate.

$75 for the first hour, then $37.50 per additional 30 minutes. There is no upfront payment — you only pay once the issue is resolved.

Major credit and debit cards, ACH, Venmo, and PayPal. Invoices are sent after the work is finished.

No. Quotes are firm — what I say is what you pay. If something turns out to be bigger than expected, I'll stop and re-quote before doing more work.

Swanson Tech Solutions is based in St. Paul, NE and primarily serves Central Nebraska businesses — including St. Paul, Grand Island, Kearney, Hastings, Columbus, Central City, Aurora, Ord, Loup City, and surrounding communities. Many services are available remotely, so help is not limited to one city.

Yes — anything that can be done remotely doesn't care where you are. Just send a message describing what you need.