Frequently asked questions

You receive a one-time download link, run it, and give me the nine-digit code shown on your screen. From there I can see and control your computer through an end-to-end encrypted session. When the session ends, my access ends — no software is left behind.

Yes. Sessions are end-to-end encrypted, require a one-time code that only you can share, and are short-lived. I have no standing access to your computer outside the session.

Then you don't pay. Simple as that. If the fix needs hardware I can't replace remotely, I'll tell you exactly what to do next at no extra charge.

I'm remote-first, which is faster and cheaper for almost every issue. On-site visits are available by request in the St. Paul, NE area when a job genuinely needs hands on the hardware.

Slow PCs and Macs, virus and malware removal, Wi-Fi and networking, printer issues, software setup (Microsoft 365, QuickBooks, Adobe, email, password managers, backups), and small-business network help. If you're not sure, just ask.

Yes. $500 covers design, build, and launch of a custom static website (up to 5 pages). The only ongoing cost is your domain name (about $10/year). You own the code and can take it anywhere.

Up to 5 pages — typically Home, Services, About, Gallery, and Contact. It's mobile-first, SEO-ready, and integrates with your Google Business Profile.

Most small-business sites are live within 1–3 days from when you send your content. You'll get a preview link before launch so you can request changes.

I'll walk you through on how to setup a domain with Cloudflare (reputable website hoster) and purchasing a domain. After that you will send me an invite link to my email, so I can access it for future updates/maintenance. But you still own your domain and all of the code -- No monthly fee.

Often yes. Send me a link and a quick description of what you need — I'll let you know upfront whether I can help and roughly how long it should take. Edits are billed at the same $75 / first-hour rate.

$75 for the first hour, then $37.50 per additional 30 minutes. There is no upfront payment — you only pay once the issue is resolved.

Major credit and debit cards, ACH, Venmo, and PayPal. Invoices are sent after the work is finished.

No. Quotes are firm — what I say is what you pay. If something turns out to be bigger than expected, I'll stop and re-quote before doing more work.

Remote IT support and web design work anywhere in the U.S., but I'm based in St. Paul, NE and primarily serve Central Nebraska — including Grand Island, Kearney, Hastings, Columbus, and surrounding communities.

Yes — anything that can be done remotely doesn't care where you are. Just send a message describing what you need.