Good problems for remote support
- Email and Microsoft 365 setup, browser problems, software errors, updates, and account access can often be handled remotely.
- Offline printers and network scanners are often diagnosable when the computer still has internet access.
- Slow computers can be evaluated remotely to separate software cleanup from possible hardware needs.
When a shop or on-site visit makes more sense
- No power, liquid damage, a broken screen, failed ports, and internal part replacement need hands-on work.
- A complete internet outage may prevent a remote session until the provider connection returns.
- Building wiring and some router-placement problems require someone physically present.
How to decide without guessing
- Describe what the computer does, any error message, and whether it can still reach the internet.
- A responsible provider should tell you when remote work is unlikely to help.
- Swanson Tech Solutions does not charge for a failed fix when the issue cannot be resolved remotely.
Stop guessing when the problem keeps coming back
Send a short description if you are unsure. Cody can tell you whether the issue is a sensible remote-support candidate before the session begins.