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Remote Support Safety

Remote support should feel safe, not mysterious.

Swanson Tech Solutions uses attended Splashtop SOS sessions. You request the help, share the session code, watch the work, and close the app when the session is finished.

Get Remote IT SupportRead the Safety FAQs
One session, five clear steps

How a Splashtop support session works

Tell me what is wrong

You contact Swanson Tech Solutions first and describe the issue.

Open Splashtop SOS

Cody sends the official support instructions for the attended session.

Share the code

You provide the nine-digit code shown in the SOS app.

Watch the fix

The work is visible on your screen and questions are welcome.

Disconnect and close

Exit the SOS app when finished, then pay only after the issue is solved.

What Cody can see

Only what the active session and your screen make available

  • The desktop and windows shown during the session
  • The mouse and keyboard while connected
  • Files or settings opened as part of the troubleshooting
  • Information you intentionally show or type
Prepare for privacy

Close anything unrelated before support begins

  • Banking, payroll, health, and tax information
  • Personal messages and private customer records
  • Documents unrelated to the repair
  • Type passwords yourself whenever possible
Customer control

You remain part of the process

You start it

Support begins because you contacted Cody.

You share the code

No SOS connection starts without the displayed code.

You watch

The troubleshooting stays visible on your screen.

You can stop

Disconnect or exit the app at any time.

You pay after

No solution means no charge for the failed fix.

Why remote support works

Faster help without moving the computer

Software errors, email setup, slow computers, printers, malware cleanup, Wi-Fi settings, backups, and account setup can often be handled without a shop visit.

When remote is not enough

Physical problems still need physical help

Dead computers, damaged parts, cable runs, severe internet outages, and some modem or router problems need an on-site provider or repair shop. Cody will explain the next best step.

Safety FAQs

Straight answers before you connect

Is Splashtop safe?
Splashtop provides the attended SOS tool used for the session. Safety also depends on verifying who you contacted, protecting the code, watching the work, and exiting the app when finished.
Can you reconnect later without me?
Normal one-time support does not install the always-on Splashtop Streamer. The SOS app must be running and its displayed code must be available. Close or exit SOS when the session is done; while it remains open, treat that code as active.
Should I close private tabs first?
Yes. Close banking, payroll, health information, private messages, and unrelated customer files before the session begins.
Do I have to give you my password?
Usually you can type a password yourself when a login is needed. Cody will explain why a login is required before continuing.
Can I watch what you are doing?
Yes. The work happens visibly on your screen, and you can ask questions, pause, disconnect, or exit the app.

Session-code and disconnect details are based on the official Splashtop SOS tutorial.

Ready to get unstuck?

Start with a short description of the problem.

Cody will confirm whether the issue is a good fit for remote support before connecting.

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