Stop creating more copies
- Do not press Print repeatedly while the first job is stuck.
- Open the queue for the correct physical printer and cancel all jobs.
- Wait a moment for cancellation to finish before restarting anything.
Restart the connection
- Turn off the printer, restart the computer, then power the printer back on.
- On Windows, restart the Print Spooler service if jobs remain after reboot.
- On a Mac, pause and resume the printer or remove and re-add it only after basic steps fail.
Find the job that caused it
- Large PDFs, damaged files, unusual fonts, and oversized images can freeze a queue.
- Try printing one simple text page from a different program.
- Update the printer driver if one file type repeatedly causes the same failure.
Stop guessing when the problem keeps coming back
Get help if jobs immediately return, the spooler repeatedly stops, or every computer on the network has a stuck queue.