Gather the new network details
- Use the exact Wi-Fi name and password shown by the router or your chosen settings.
- Connect the computer or phone to the main network, not guest Wi-Fi.
- Remove the old network from the printer if it keeps trying to reconnect to it.
Join Wi-Fi from the printer
- Use the printer screen, Wi-Fi setup wizard, or official manufacturer app.
- Keep the printer near the router during setup if signal is questionable.
- Wait for a connection confirmation or print a network report.
Refresh computers and phones
- Restart the printer after it joins the new network.
- Remove stale offline copies and add the printer through the current network.
- Test both printing and scanning because they may use separate software.
Stop guessing when the problem keeps coming back
Get help if the printer cannot see the new Wi-Fi, supports only an older wireless band, or reconnects but computers cannot discover it.