Stop the connection
- Turn off Wi-Fi or unplug Ethernet if the scammer is still connected.
- Do not argue with the caller or follow instructions to hide the incident.
- Photograph the screen and write down remote-app names, phone numbers, and payments.
Protect money and accounts
- Call banks and card issuers using official numbers immediately.
- Change email, banking, and password-manager credentials from a clean device.
- Enable multi-factor authentication and review recovery details.
Clean and verify the computer
- Identify and remove remote access tools, unattended services, and suspicious programs.
- Run trusted security scans and inspect browser extensions and startup items.
- A full reset may be appropriate when administrator access or unknown software was involved.
Stop guessing when the problem keeps coming back
This situation deserves prompt professional help, especially when money moved, passwords were viewed, or unattended remote access may remain.