What Cody can inspect
- Printer status, duplicate entries, queues, ports, drivers, and manufacturer software can be reviewed.
- Network settings can often reveal whether the computer and printer are on different networks.
- A test print helps separate the application, computer, network, and printer.
What you may do locally
- Confirm paper, ink, error lights, and cable connections.
- Read information from the printer screen or restart it when asked.
- Print a network or diagnostic page from the control panel.
When remote help stops
- Broken feeders, failed printheads, physical jams, and damaged parts need hands-on repair.
- A printer that will not power on cannot be fixed remotely.
- Cody will explain whether repair or replacement is more sensible.
Stop guessing when the problem keeps coming back
Remote help is a good next step when the printer powers on but computers cannot reliably print or scan.