Start from a known channel
- Type the website address yourself instead of trusting a popup link.
- Confirm email uses support@swansontechsolutions.com.
- The known Facebook page is facebook.com/sts.remote.
Recognize the normal session
- You request help first and receive Splashtop SOS instructions.
- You share the nine-digit code only when ready and can watch the work.
- Close the SOS app when finished; normal one-time support does not need unattended Streamer access.
Reject scam behavior
- Cody will not demand gift cards, cryptocurrency, secrecy, or a transfer to a safe account.
- Do not share a support code with an unexpected caller.
- Stop the session if anyone opens financial accounts without a clear, requested reason.
Stop guessing when the problem keeps coming back
Use the contact page to verify any message or caller before granting access.