Protect your work and privacy
- Save open documents and let important updates or file transfers finish.
- Close banking, health, payroll, private messages, and unrelated customer information.
- Have passwords available, but plan to type them yourself when possible.
Make the session easier to diagnose
- Write down what happened, when it started, and the exact wording of any error.
- Keep the affected printer, scanner, or other device powered on and nearby.
- Plug a laptop into power and make sure the internet connection is stable.
Verify the support request
- Begin only after contacting Swanson Tech Solutions through the known website, email, or Facebook page.
- Do not share a Splashtop or other remote code with someone who called unexpectedly.
- At the end, click Disconnect or exit the SOS app and confirm the session is closed.
Stop guessing when the problem keeps coming back
Tell Cody before the session if the computer contains regulated, highly sensitive, or shared business information so the safest approach can be discussed.