Find out whether one device or everything is affected
- Open a website on a second phone or computer using the same Wi-Fi.
- If only one device fails, forget the network, reconnect, and restart that device.
- If all devices fail, focus on the modem, router, or internet service.
Restart equipment in the right order
- Unplug the modem and router. Wait about 30 seconds.
- Plug in the modem first and wait until its internet light stabilizes, which may take several minutes.
- Plug in the router, wait for Wi-Fi to return, and test again.
Look beyond the Wi-Fi icon
- Check the provider outage page using cellular data if available.
- A VPN, security product, or custom DNS setting can block browsing on one device.
- Do not factory-reset the router unless you know the login and configuration details; that can erase the working network setup.
Stop guessing when the problem keeps coming back
Remote support can diagnose a device, DNS, or router setting once the internet connection is available. A full provider outage must be handled by the ISP.